THINKING OF RENTING ELECTRICAL GOODS.BEWARE THE PITFALLS

1st september after only a week of a replacement.which took 5 weeks to get replaced.so no washer working for 5 weeks.unfit for purpose.the latest replacement breaks down after a week.f12 fault.main board not communicating.so washer useless.wont come out until 10 days time to fix or replace.dispite there adds saying same day repair or replacement.as for quality goods.no way.it hadnt even been cleaned properly before renting it out.or checked properly that it was fully working.

poor service .poor quality goods.unfit for purpose.breaking trading standards rules. REVIEW OF HUGHES RENTALS ---------------------------------- FIRST REPORTED FAULTY WASHER Thu 30/07/2020 08:17 Sat 25/07/2020 12:44 11th aug 11.05 --------------------------------- Wed 12/08/2020 15:04 3 weeks ive been left without a washer.As you are at fault.Im not paying for faulty goods unfit for purpose.DEMANDING PAYMENTS FOR A NON WORKING MACHINE.TOTALLY IGNORING REQUESTS FROM A CUSTOMER OVER IT.You have again ignored my last mails.Its becoming a regular thing with yourselfs. ---------------------------- @hughesrental.co.uk Fri 14/08/2020 10:43 I can see from the previous email that you have been having problems since the 20th July so we are happy to write off one month rental as goodwill for the time without a washing machine and would like to book a changeover if no one at the property is shielding or self-isolating and you are happy for the drivers to come into the property wearing the necessary PPE. The next date available is 20th August, it is booked as an all day call with a text from the driver on the day with a time slot, in order to do this we would need a contact phone number for you.Moving forward, how would you like to make your monthly payments, we can reinstate the direct debit from whichever date is suitable for you. ------------------------ Sent: 14 August 2020 13:41 WILL not wait till 20th august your site says replacements or repair quickly often same day.but i will give upto 3 days for you to arrange one to be dilivered. the new machine will be fitted first before the old one is taken away.as we dont want your men clearing off with the old machine and not fitting a new one.And they are to wait till the machine does the first cycle.To show its working ok. So if you can confirm this by email. ------------------------------- Sent: 14 August 2020 11:11 This realy could have been sorted when i sent the first message.But its taken 3 weeks.I have been having problems since renting a machine from you.They work for a while then break down.Short circuit.Blowing the consumer unit,every time.Every machine i had from you.3 so far.As for writing of one months rental charge.Isnt doing much.Your only writing of the month for the time the machine was unfit for purpose.Which is my legal right anyway.And on the last swop of a machine.Your driver flooded my kitchen.He forgot to turn of the water supply..I cancilled the debit after you ignored my first message. ------------------------------ @hughesrental.co.uk Sent: 14 August 2020 13:41 I can offer the write off of one further month so your next payment will not be due until September. ------------------------- @hughesrental.co.uk Sent: 14 August 2020 15:39 the rounds are already full until the 26th August. I have had to speak to the depot manager and he has had to open an earlier slot for your call to be added to the round, I am unable to get you booked on any earlier. THERE ADVERTISING QUOTES SAME DAY REPAIR OR REPLACEMENT. -------------------------- Wed 12/08/2020 15:04 3 weeks ive been left without a washer.As you are at fault.Im not paying for faulty goods unfit for purpose.DEMANDING PAYMENTS FOR A NON WORKING MACHINE.TOTALLY IGNORING REQUESTS FROM A CUSTOMER OVER IT.You have again ignored my last mails.Its becoming a regular thing with yourselfs. --------------------------- FIRST REPORTED FAULTY WASHER Thu 30/07/2020 08:17 - 20/08/2020 THEY TURN UP 20/08/2020 WITH ANOTHER RECONDITIONED MACHINE.WITH DIRTY POWDER DRAWER.I DID NOT AGREE TO THIS DATE UNTILL THEY ARRANGED A EARLIER DELIVERY QUOTED IN THERE ADVERTISING.BUT HEARD NOTHING FROM THEM AT ALL.SO ANOTHER 6 DAYS IGNORED BY THEM.